Backflow Base Help
How a backflow testing company's owner, office and testers use Backflow Base.
Backflow Base runs a backflow testing company. Customers book online or by phone, the office schedules the day, testers file each test from the field app, and the report goes to the water district.
These pages show how to do each task, with the names of the screens and buttons you see in the app.
Getting started
Sign up, set up your company, take bookings and payments, then go live.
The office
The schedule, customers, water district filings, HOAs and contractors, analytics and your team.
The field app
Your stops, running and filing a test, and working with no signal.
Your customers
What customers see: booking, pay links, emails, and the client portal.
AI assistants
Let an assistant set up and run your company through API keys and MCP.
Who does what
- The owner sets up the company, connects Stripe, sets technician pay and decides when to go live.
- The office books and schedules jobs, routes the day, clears held filings and looks after business customers.
- Testers work their stops in the field app and file each test.
A first run-through
- Sign up and set up your company.
- Set your prices, season and booking page.
- Invite your office and testers.
- Book a test on your own page, schedule it, and file it from the field app. In test mode, every message lands in your own inbox.
- Go live when you're ready.
More help
- The owner's playbook: how to run the season, from setup to the yearly rhythm.
- Free tester exam prep. Training in the app's sidebar opens it.
- Email hello@backflowbase.com.