Your day and your stops

The field app is part of Backflow Base. Open it on a phone or a tablet and sign in with the account your company invited you to. Open My day to see your stops.

My day

The top shows today's date (in your company's time zone) and how many stops are done.

• Next stop shows the address, the arrival window, access notes and the assembly. Tap Open stop, or Continue test if you already started it.
• The rest of your stops follow, in the driving order the office set.
• Finished stops are under Done, marked Filed.

You see only the stops the office gave you. My day shows today only.

On a stop

• Navigate opens directions in Google Maps.
• Call phones the customer. If there is no number, the app says No phone on file.
• Getting in shows the gate code, dogs, where to park. Tap Add or Edit to change it. It is saved to the address, so next year's visit sees it.
• From the office shows the job notes.
• Assembly shows the type, make, model, serial and the last test result.

When you are ready, tap Start test. See Run and file a test.

How to tell the customer you're on the way

1. Open the stop.
2. Tap Tell them I'm on the way.

The customer gets an email that you will be there within the hour, and a request to unlock the gate and keep pets inside. If your company texts customers, they get a text too. The app says what went: Texted and emailed them that you're on the way., Texted them you're on the way. or Told them you're on the way. If there is no email on file, the app says No email on file — call them instead. Tap Tell them again to send another.

How to send a stop back to the office

If you can't do a stop:

1. Open the stop and tap Can't do this stop.
2. Pick why: Couldn't get to it, Dog loose, Customer asked to move it, Can't find the assembly, No water at the assembly, Ran out of time or Something else.
3. Add a note if it helps. For Something else, a note is needed.
4. Tap Send back.

The stop goes back to the office to rebook, with your reason. You need signal to send a stop back.